Accessibility information about this service

This information concerns the biasin.com online shop run by Biasin SRL. It is provided under article 12 and annex IV of Italian Legislative Decree 82/2022, which transposes the European Accessibility Act (EU Directive 2019/882), and the AgID Guidelines on the accessibility of services. It accompanies the general terms of sale.

General description of the service

biasin.com is an e-commerce service: you can browse the catalogue, compare products, buy them online, pay for them, and follow your orders, documents and support requests from a personal area.

How the service works

1. Finding a product: use the category menu, the search at the top of the page and the catalogue filters.
2. Assessing a product: the product page shows photos, description, price, availability and any variants to choose.
3. Preparing the order: add products to the cart, where you can change quantities or remove them.
4. Completing the order: enter your details, address, delivery and payment; before confirming you see a summary with the total.
5. Paying: depending on the method chosen, payment is completed on the website or on the payment provider's page.
6. After the purchase: your personal area contains orders, documents, addresses and support requests.

How the service meets the accessibility requirements

The service is designed to meet the requirements of sections III and IV of annex I of Legislative Decree 82/2022, using the EN 301 549 standard and the WCAG 2.1 level AA guidelines as a reference.

• Perceivable: pages, headings, images and forms are described for screen readers; text and colours are chosen for sufficient contrast; the website sets no limit on zooming in.
• Operable: the main functions are designed for keyboard-only use and your position on the page is highlighted; a "Skip to content" link at the start of every page lets you bypass the menu; carousels that scroll on their own have a button to stop them, and they stop while you use the keyboard inside them.
• Understandable: the language of each page is declared, forms have labels and every error message is linked to its field.
• Robust: the website adapts to computers, tablets and phones and uses standard web code that is compatible with assistive technologies.
• Identification and payment: login, registration and the choice of payment on the website follow the same criteria.
• Product information: accessibility information about the products sold, when provided by the party responsible for the product, can be found on the product page or requested from the contacts below.

Compliance status and known limitations

The service is partially compliant with the requirements above, for these reasons:

• Screen reader tests have not yet been completed on every page.
• Product photos, documents and descriptions come from our management software and suppliers: some may lack alternative text or an accessible PDF.
• Payment pages and third-party services linked to the website (maps, videos, reviews) depend on those providers.

Checks and updates

The last check was on 30 October 2026: automated tools and keyboard tests, on computer and phone, on the public pages and the personal area. This information is updated when the service changes.

Tracking

This website does not use web tracking techniques from which a user's possible disability could be inferred.

Contacts and alternative formats

If you find a problem or need content in another format, you can write to alberto@biasin.com or to Viale Primo Maggio, 20 or call 0434 633135. This information and any documents that are not accessible are also available orally or in an alternative format: we will reply and offer you equivalent content.

Complaints

If you believe the service cannot be used, you can file a complaint with the Italian Digital Agency (AgID), the authority supervising these services, stating the type of service, the website address and the reason for the problem: segnalazioni.agid.gov.it.